Eutonia Club
Venice
Anmeldelser
Excellent gym. Welcoming atmosphere and very well-organized management of the various classes. I've been taking postural pancafit classes led by the excellent instructor Giovanni for a few months; I really enjoy them because each exercise is explained carefully and professionally. Giovanni instills a positive attitude in the entire group and helps us improve our posture by strengthening our muscles. Thank you
On October 1, 2025, I went to the Eutonia gym to inquire about the classes. I was immediately told that the trial lesson—I repeat, trial—costs €15.00. A very kind instructor advised me, so I booked the lesson, and even though the lesson was scheduled for Thursday, October 9th, I was asked to pay immediately... The next day, I checked the gym's website and found a printed coupon for a free trial lesson, which I'm attaching here. I called the gym's secretary, who told me the coupon wasn't valid for my type of lesson. I told her this was improper behavior because the coupon didn't specify anything, and when she told me the trial lesson was paid, she didn't specify anything. She called me back, canceled the lesson, and told me to go to the gym to withdraw the money because they don't accept bank transfers for such small amounts. She also added that she knew she was acting properly. I might think she was a decent person, but if the coupon says something, then that's what counts. If there are any mistakes, the gym should take responsibility for the error. For me, good behavior on the part of the administration was simply to admit the mistake and accept that I take the class for free, as they indicated on the coupon.
